Online Gift Vouchers and Gift Cards purchased prior to 31 March 2018 expire 12 months after the purchase date. Online Gift Vouchers and Gift Cards purchased on or after 31 March 2018 expire 36 months after the purchase date.

Online Gift Vouchers and Physical Gift Cards are not refundable and not redeemable in part or in full for cash.

Cards and Vouchers can be used in multiple transactions prior to the date of expiry.

Gift cards and printed Online Gift Vouchers should be treated like cash and cannot be re-issued.

The Essential Ingredient is not responsible for lost, stolen or damaged cards and vouchers.